Work with us!

Work with us!

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Terms and Conditions and Privacy Policy



By using LuxFrame's services and collaborating with us, you agree to the following  Terms and Conditions & Privacy Policy:
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Terms and Conditions:

  • If there is any conflict between these Terms and conditions and any discussions, messages, or other communications with the Client, these Terms of conditions will take precedence.

  • We deliver video/photo work as agreed with the client.

  • Revisions and edits are included as discussed; additional changes may incur extra cost.

  • LuxFrame is not responsible for issues outside our control (e.g., platform restrictions or file corruption).

  • Payment is required as agreed before or upon delivery.

  • Public use, publishing, or distribution of the final files is strictly prohibited until full payment has been completed.

  • All rights to the final files remain with us until full payment has been completed.

  • Payments are non-refundable once work has begun or files have been delivered.

  • LuxFrame reserves the right to use selected work, including trial edits, in our portfolio and promotional materials. Editors may also showcase projects they worked on in their personal portfolios with credit to LuxFrame. If you do not want your project to be featured, please inform us before the project begins.

  • Preview versions and trial videos may contain watermark or reduced quality until payment is completed.

  • Each project includes up to 2 revisions. Additional revisions may incur extra cost.

  • Revision requests must be submitted within 3 business days of receiving the preview.

  • LuxFrame is not responsible for issues caused by low-quality or incomplete source files.

  • If a project is cancelled after work has started, partial payment may still be required.

  • If the client becomes unresponsive for 7 days, the project may be considered inactive.

  • Our turnaround time is approximately 3 business days, depending on the service and the complexity of the project. Turnaround times are estimated in calendar days and begin once all required project materials have been received. If all required materials are received ater 12:00 PM (CET/CEST), the turnaround begins the following business day.

  • LuxFrame reserves the right to decline or terminate a project if communication with the client becomes unproductive or inappropriate.

  • LuxFrame is not responsible for copyright issues related to music, footage, or assets provided by the client.​

  • Each client is assigned an editor and will continue working with the same editor for future projects, except in cases of emergencies or exceptional circumstances. The assigned editor is responsible for the delivery and quality of their work.

  • By using our website, you agree to the use of cookies to improve functionality, analyze traffic, and enhance your experience.

Website creation:

  • For website creation projects, the client is responsible for purchasing and paying for the domain, hosting, Wix plan, and any other platform-related costs.

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Privacy Policy:

  • Any personal data collected (name, email, message) is used solely to communicate with you and provide our services.

  • We do not sell your information. We only share it with trusted service providers when necessary to operate our services.

  • By contacting us, you consent to us using your informations for service-related purposes only.

 
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We reserve the right to update or modify these Terms and Conditions & Privacy Policy at any time. Changes will take effect immediately upon being posted. Last updated: July 12, 2026